Return Policy

1 Faulty Goods (within 7days s of despatch)

If your purchase develops a fault within 7 days of dispatch, we will exchange, replace or refund the item. We will arrange for the item to be returned for testing, and then send you a new replacement straight away. Alternatively, if proof can be provided by photographic or video evidence we can send a replacement without exchanging. This does not apply to faults caused by accident, neglect, or misuse, for which there will be no exchange or repair.

2 Damaged Goods

In the unlikely event, your order is received damaged please contact us immediately. Please retain the original packaging for returning your order. Contact us with your order number and with details of the problem. We will arrange to replace it. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.

3. Lost items

Jianyingcg uses mail services to despatch items to customers. In the unlikely event that items do not arrive the buyer must allow 7 days to establish the item as lost. After that period has expired the buyer must contact us.

4. Site Information

Any goods, services, or information displayed should not be regarded as an offer, invitation, solicitation, advice, or recommendation to buy products or services on the site. No warranties or representations are made about any goods other than as expressly contained in this site. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded. Product images are for illustrative purposes only and may differ from the actual product.

Defective items must be returned with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 15% re-stocking fee. 

If equipment you purchase from Jianyingcg fails prematurely please contact us via sale@jianyingcg.com.